Why this page exists
You do not have to get every relative on the call to start. We work with whoever will show up, and we keep the door open for the rest.
The silent dinner and the slammed door are information. We will not crown a villain so everyone else can relax.
The silent dinner, the slammed door, the sibling who became the referee — family therapy in New Albany is about the pattern, not a designated problem child.
The hardest part is often just deciding to start. If you are ready, a licensed Indiana clinician is ready too — offering family therapy by secure video to New Albany community members who want real change without the logistics of an in-office visit.
Here is the local load, named without a brochure: New Albany’s river-city identity inside the Louisville metro. The old in-office version meant Sherman Minton Bridge delay into Louisville. Family Therapy does not erase that — it gives New Albany community members a licensed place to stop carrying it alone.
Whether you have been searching for family counseling, family therapy appointment, or family therapy sessions in New Albany, you are in the right place — it is all part of the family therapy care we provide to Indiana residents.
The good news is that none of this is permanent.
A Simple Path to Starting Family Therapy
Family sessions bring everyone to the same table — virtually — with a clinician who helps each voice be heard. The work focuses on patterns, not blame, so the whole family can move forward together.
Christina’s teen and family work is built for real houses: privacy lines for adolescents, honest updates for parents, and no surprise triangulation.
You stay in the driver seat the whole way. You decide the pace, you help shape the goals, and your therapist provides the structure, tools, and accountability to keep you moving forward.
Every session happens over secure, HIPAA-compliant video. You log in from wherever you feel safe — your living room, your parked car, a quiet corner of the house — and your therapist meets you there. No waiting rooms, no commute across New Albany.
There is a clear path forward from here.
Evidence-Based Family Therapy You Can Rely On
We measure success the way you do: by how you feel and function in your daily life. Your clinician revisits your goals throughout care to make sure the work is genuinely moving the needle.
Telehealth is not a compromise. Research consistently shows online therapy is as effective as in-person care for most concerns, and New Albany community members get the added benefit of consistency: it is far easier to keep an appointment you can attend from anywhere.
Results come from relationship plus method. We pair proven clinical techniques with clinicians who actually connect with their clients, because the bond between you and your therapist is one of the strongest predictors of success.
Results only matter if they last — which is why the next part matters.
Why New Albany community members Are Choosing Telehealth
Some people worry that video sessions feel less personal. In practice, most New Albany community members find the opposite — being in their own space helps them open up faster and feel more at ease.
There is no waiting room and no drive home afterward. You finish a session and step right back into your day, which makes online family therapy far easier to weave into a busy New Albany schedule.
The best therapy is the therapy you actually attend. By meeting you where you are, online family therapy in New Albany removes the friction that causes so many people to cancel, delay, or never start.
Results only matter if they last — which is why the next part matters.
Proudly Serving Floyd County
From Ohio riverfront to the neighborhoods you call home, New Albany community members can connect with a licensed therapist without crossing town. We proudly serve New Albany community members across Downtown, Midtown, Mansion Row, Silver Hills, and beyond.
No matter which part of New Albany you call home, the same standard of care follows you.
We are proud to serve community members throughout Floyd County, from the center of New Albany out to the surrounding communities. Wherever you are, quality family therapy is within reach.
Here's what that looks like in practice.
Benefits Floyd County community members Notice
Here is what New Albany community members gain when they start family therapy with us:
Therapy from your couch, car, or closet
No commute. No waiting room. No judgmental receptionist. Log in from wherever you feel safe and comfortable.
No insurance games, no surprise bills
Straightforward self-pay pricing. You know exactly what you're paying before you book. No claims, no denials, no drama.
We treat the family, not just the "problem" person
Family dynamics are complex. We look at the whole system—patterns, roles, communication styles—not just symptoms.
Zero judgment, 100% acceptance
Bring your mess. Your secrets. Your shame. This is a space where you can be fully human without fear of rejection.
So what does getting help actually involve?
Why Licensure Is Not a Fine Print Line
Indiana-licensed clinicians may provide telehealth to clients who are physically located in Indiana during the session. That is the legal line — not a slogan. Empower You Experts will not see you for family therapy unless you are physically in Indiana during the session.
Dr. Lisa Lavella, PsyD, BC-TMH (Arizona and Illinois) and Christina Liakopoulos, LCSW, BC-TMH (Arizona, Illinois, and Indiana) are named clinicians, not a rotating intern pool. Credentials are on the about pages. We do not invent board affiliations.
That brings us to the part most people wonder about.
The Clinical Work Behind Family Therapy
Structure so one person cannot dominate the hour, including teens who need a confidential lane.
Parent-teen boundary setting that is clinical, not a lecture.
Pattern work (roles, alliances, the person who became the family therapist).
Licensure is the floor. You must be physically in Indiana during the session. We will not pretend a video call erases a state line.
Methods are not a menu of buzzwords. For family therapy, we pick tools that match the problem — cognitive work, skills you can use the same day, and a relationship honest enough to tell you when something is not working.
Who this is for
New Albany households in a teen storm, a blended-family stretch, or a conflict that has a zip code inside the house.
Also a fit
Parents who are tired of being the only ones “working on it.”
There is a clear path forward from here.
The Signs That Bring People to Family Therapy
Before anything changes, it helps to name what you are carrying. For many New Albany community members, it sounds something like this:
Watching your teen struggle and feeling powerless?
You see the warning signs—the closed door, the one-word answers, the grades slipping. You want to help but everything you say makes it worse.
Every conversation turns into a fight?
You start talking about dinner and end up rehashing that thing from 3 years ago. Communication has become a minefield, and you're both stepping on triggers.
Home doesn't feel like home anymore?
Everyone's walking on eggshells. Family dinners are silent battlefields. You miss when being together actually felt good.
So what does getting help actually involve?
What New Albany community members Ask Most
Does everyone have to log on for family therapy?
Family work is strongest when the people who live inside the pattern are in the room — virtually. We can start with whoever will show up. Teens often need a confidential lane; parents need updates that are honest without being a surveillance report. We will set those boundaries out loud in New Albany households the same way we would in an office. If a key person refuses, we still work the system with the people who are willing, and we keep the door open. You do not have to wait for unanimity to get help. Christina’s family and teen work is built for real houses: no surprise triangulation, and no designated villain so everyone else can relax.
Do you have a therapy office in New Albany?
Our home office is real: 20715 North Pima Road, Suite 108, Scottsdale, Arizona 85255. We do not invent a storefront in every city on this site. Family Therapy for New Albany residents is licensed Indiana telehealth — you meet by secure video while you are physically in Indiana. That is a service-area practice, not a fake local clinic. If you need the address for records or a map pin, it is North Scottsdale. It is not a New Albany waiting room we pretended to open so a page would rank. The clinician is named. The license is the state you sit in during the session.
Are your therapists actually licensed to treat people in Indiana?
Yes. Telehealth is licensed by the state where you are sitting during the session, not by the city on the URL. Dr. Lisa Lavella, PsyD, BC-TMH is licensed in Arizona and Illinois. Christina Liakopoulos, LCSW, BC-TMH is licensed in Arizona, Illinois, and Indiana. If you live in New Albany, you simply need to be physically in Indiana when we meet. We do not “see” clients in states where we are not licensed, and we will not pretend a video call erases that rule. The free consult is also where we confirm fit, timing, and whether self-pay or an accepted plan makes sense for you.
Who would I actually work with for family therapy?
Dr. Lisa Lavella, PsyD, BC-TMH (Arizona and Illinois) and Christina Liakopoulos, LCSW, BC-TMH (Arizona, Illinois, and Indiana). They are named clinicians with decades of practice — not a matching engine and not a new intern every month. The free consult is how you meet the person, ask about family therapy, and decide if the fit is right. Credentials live on the about pages. We will not hide behind a brand voice when you deserve a human being. If the pairing is wrong, we would rather say so than keep a mismatched hour.
Is online family therapy in New Albany as real as sitting in an office?
For most of the concerns we treat, the research says yes — outcomes track the relationship and the method, not the waiting room. What changes in New Albany is logistics. You skip the commute, the parking, and the “who saw me walk in” problem. Sessions run on encrypted, HIPAA-compliant video. You still get a named clinician, a plan you both can explain, and homework that lives in your actual week. If video is a poor fit (safety, technology, or preference), we will say so in the consult rather than force a format that does not serve you.
Do you take insurance for family therapy in Indiana?
We are primarily a cash-pay practice and currently accept some insurance plans. Many clients in New Albany choose self-pay for privacy (sessions do not automatically hit a medical record the way a fully billed insurance episode can) and for simplicity — no surprise denials mid-treatment. We will tell you, before you commit, whether your plan is one we can bill and what a self-pay session costs. We do not advertise “we take everything” because that would be untrue. Call or use the consult form and we will be specific about fee, frequency, and whether a superbill is available. If money is the only barrier, say so in the consult; we would rather have an honest conversation than a bait-and-switch about coverage.
What actually happens in the first family therapy session?
The first session is an honest conversation, not an interrogation. We cover what brought you in, what you have already tried, how family therapy has (or has not) helped before, and what “better” would look like in your life in New Albany — sleep, work, relationships, the stuff you can feel. You will leave with a sense of the clinician, the pace, and whether the fit is right. There is no pressure to unload your whole history on day one. If it is not a fit, we would rather help you redirect than keep a mismatched pairing.
If I live in a smaller New Albany community, is this actually private?
Your sessions are protected by law and by ethics, with the usual mandated-reporting exceptions (risk of harm, abuse of a minor or vulnerable adult). Telehealth adds a practical privacy layer a storefront office cannot: nobody in New Albany watches you park at a clinic. You still need a closed door and headphones on your side. We use encrypted video. We will not discuss you in the grocery store, on a sideline, or in a Facebook group. If you share a house or a campus, we will help you plan a setting that is actually private — a parked car with a headset counts.
